Frequently Asked Questions
Everything you need to know about your PLUSHSHOP experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.
How do I find my correct size?
Every product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes! Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
At PLUSHSHOP, we are committed to ethical fashion. We work closely with manufacturers who prioritize high-quality, durable materials and fair labor practices to minimize our environmental footprint.